IS IT EASY TO RETURN ITEMS?
You have 21 days from the date that you receive your package to initiate a return. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
HOW SOON WILL I GET MY REFUND?
You'll get your refund typically within 15 days after our warehouse center receives and inspect the item. Refunds are issued to the original form of payment.
WHAT IS AN “INSTANT CREDIT”?
While processing a return via the Returns Center, you may order an Instant Credit code along with and shipping label. If you do receive a code, you can use this credit to buy something new without waiting for your return refund. Once we receive your original item(s), we'll deactivate any unused Credit and refund the outstanding balance to your original payment method.
HOW DO I USE “INSTANT CREDIT”?
You'll use your Instant Credit code at checkout, similar to a gift card. The Credit amount will be for the amount of the items being returned. If you use Credit and the price of the new order is less than your Credit amount, you will be refunded the remaining amount to your original payment method.
WHAT HAPPENS IF I DON’T USE MY “INSTANT CREDIT”?
Instant Credit comes with no strings attached. Any unused portion of the Credit will be refunded back to your original payment method.
WHAT ITEMS ARE RETURNABLE?
WHAT ITEMS ARE NON-REFUNDABLE?
WHAT HAPPENS IF THE ITEM IS RECEIVED DAMAGED AT OUR WAREHOUSE?
You will not be eligible for a refund. If you previously selected the instant credit option, our returns vendor - Returnly - will send you an invoice for the item you purchased. If you would like to receive your damaged item back, you will be responsible for the shipping cost.
WHAT HAPPENS IF WE RECEIVE NON-AUTHORIZED PRODUCTS IN ONE RETURN PACKAGE?
You will only be eligible for a refund for the number of units authorized for the return. If you send more items in your package, we are not responsible for additional orders or products. You have to do 1 return per order to receive a refund or instant credit.
What happens when my package is lost or damaged?
If you receive a damaged package/ box, we advise you send us an email immediately. It is best if the email contains an image of the box.
Once we receive the damaged product information- picture- we will send you a free of charge pre-paid label and proceed with a replacement or a full refund.
If the products are in good condition and you still want to return the items, you will be allowed to do so.
If the package is lost, meaning you are tracking the package and seem stuck at the carrier location for more than two days, we will file a claim to our carrier, and once the claim is clear, we will issue you a refund.
You are eligible to cancel your order up to 8 business hours after placing your order.
Please note that we do not offer free returns. The return shipping label will be deducted from your refund or instant voucher. The return shipping label value will be according to your item weight and dimensions according to the USPS service.
Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund.
Start your return HERE